Subscription & Billing

Will I get a billing credit for temporary delivery suspension?
If you notify us in advance, we will suspend delivery and credit your billing period for the time you are away.   Once you are logged in to your account, ...
Tue, 14 Jul, 2020 at 11:09 AM
What should I do if my newspaper does not arrive or if sections are missing?
Log in and proceed to "Subscriptions," then "Report a Delivery Issue" if your newspaper has not arrived by mail that day. Select the del...
Tue, 14 Jul, 2020 at 11:10 AM
Is it necessary to call to restart my subscription after it has been temporarily suspended?
If you provide a restart date when you suspend delivery you do not need to call again to restart your delivery. However, if the restart date has changed or ...
Tue, 14 Jul, 2020 at 11:10 AM
Where can I purchase another subscription?
If you are a member to one of our products, log in to your account and go to the “Delivery Options” menu. Click “New Subscription” option. You will be direc...
Tue, 14 Jul, 2020 at 11:11 AM
How do I update or change my credit card information?
To update your payment information, log in to your online account, tap the blue "My Account" button at the top right corner of your screen and the...
Tue, 14 Jul, 2020 at 11:11 AM
With recent changes to print frequency, will I get a credit on my account?
When making the difficult decision to reduce print frequency, we had to choose whether to increase customer rates or reduce the frequency of our print deliv...
Tue, 14 Jul, 2020 at 11:12 AM
How do I cancel my membership?
You can cancel your membership by navigating to the Get Help button on the bottom right of your screen. From there, you can enter information to cancel your...
Tue, 14 Jul, 2020 at 11:13 AM
What is the Perks Program?
The Press Pass Perks Program is our way of adding value beyond the news and content you love into your subscription. When you become a member, you automatic...
Tue, 14 Jul, 2020 at 11:13 AM